Our Terms & Conditions will be available upon request.
For complaints within EMEA:
If you have a complaint about Life Science People staff or contractors, please
Leena Patel, Operations Director
Bischheim House, 19 Berners Street, Fitzrovia, London, W1T 3NW
For other regions please
For matters concerning the EMEA
We will send you a letter or email, acknowledging your complaint and confirming
its receipt. You should expect to receive this confirmation within 7 working
days of us receiving your complaint.
We will then record your complaint in our central register and start to
investigate on your behalf. This is likely to involve the following
a. Examining your records to ascertain the sequence of relevant events
b. Asking the member of staff with whom you dealt to provide a written
A full response to your complaint will be drafted by Leena Patel or the
consultant who is dealing with your file. If appropriate, we may wish to
discuss the events surrounding your complaint directly with you, and, if
appropriate, offer an apology.
We aim to acknowledge, investigate and resolve all complaints within 21 working
days of receipt.
Should you feel your complaint has not been dealt with in a satisfactory
manner, you are entitled to request your complaint be raised to our Board of
Directors for investigation by them. Following this, a Director will be in
touch with you to discuss the issue.
If you are a contract worker engaged
under assignment as a seafarer, should you feel your complaint has not been
adequately resolved, you have the right to escalate any issues you may have